Call center supervisor

Cebu City, Cebu, Philippines
April 18, 2019
Views: 81
Purpose: Wanted
Required Career Level: Experienced Professional
Job shift: Full Time
Positions Available: 1
Description:
Job Duties and Responsibilities :

Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
Monitors productivity of call center agents and generates reports.
Monitors individual, team and call center results to identify and act on both positive and
Negative performance trends to ensure attainment of revenue goals and performance targets.
Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
Train the staff in the call center
Answers questions and recommends corrective services to address customer complaints.
Provides communication and follow up to ensure representatives are fully informed of all new information related to services;

 

Job Requirements and Qualifications:
• Bachelor’s degree in related field.
• Five years of experience.
• High leadership skills.
• Excellent English.
• Good knowledge of MS Office.
• Experience with performance evaluation procedures.
• Customer-oriented and problem-solver mindset.
• Outstanding communication, interpersonal and leadership skills.
• Excellent organizational and time-management skills.
Contact Information
Categories:   
Phone: 00971504049533
Address: Cebu City, Cebu, Philippines,

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